Crown Resorts Trouble Deepen as Melbourne Inquiry Continues
During the Melbourne licensing suitability inquiry involving Crown Resorts, the Crown Melbourne reported let a gambler play for over 34 hours in one sitting.
Things are not looking good for Crown Resorts. With any business, the facility needs to run smoothly and follow all rules and regulations within its given industry. Failing to do so can result in a tarnished reputation which then leads to problems in finding clients or consumers. In the casino world, not following the rules and regulations leads to the loss of a gaming license and possible closure of a venue. For the Crown Resorts company, the operator’s methods of business dealings have been under scrutiny for quite some time and it seems that even more issues are coming to light.
In a recent inquiry into the suitability for licensing in Melbourne, Crown Resorts Melbourne casino has reportedly been found allowing a player to gamble for more than 34 hours straight before anyone stopped the individual. This is a major each of player safety and something that Crown Resorts will have to answer for.
While in general, allowing the player to gamble for so long is bad form, it was also a violation of the gaming code of conduct for Crown Resorts. Staff members are supposed to check on a player if they have been gambling for over 12 hours. The royal commission found that the casino allowed a gambler to wager well over the 24 hour mark, which is unacceptable.
Sonja Bauer is the head of responsible gaming for Crown Resorts. In the hearing in Melbourne, Bauer said that gamblers who use a loyalty card can easily be monitored. They are encouraged to take a break once the 12 hour mark has been reached. An alert system suggests the break.
If the player declines, they are alerted again at the 15 and 17 hour mark. Based on the responsible gaming policy of the Crown, players should be banned at the 18 hour mark and forced to stop gambling for at least 24 hours. Casino management members are given the option to use their discretion when it comes to varying break times based on the individual.
Apparently, the responsible gaming advisor for the Crown told officials in Melbourne that it is normal for employees to avoid intervening when players reach the 12 to 18 time frame. Bauer also said during questioning that it is possible for players who are not using a rewards card to play for a long period of time with no employee moving to intervene.
When a player is not using a card, the gambling habits are not tracked. However, employees are encouraged to watch such players to monitor how long they play. Any observations made by an employee are supposed to be sent to incoming shift workers so that they can keep an eye on the player as well.
Low Monitoring Numbers
In a previous hearing involving the Commission, members heard that there are only 12 individuals who monitor responsible gaming at the casino. With tens of thousands of visitors per day, it is basically impossible to keep track of everyone.
The new information that has come to light may affect the Melbourne facility’s ability to maintain its gaming license. It is responsibility of the operator to conduct options in such a way that gambling harm is minimized for players. It does not appear as though the company has been adhering to this condition.
We shall see in the coming days or weeks how the Commission feels about the findings and what they rule regarding the gambling facility’s competence. Is it possible that Crown Resorts could lose its license? The company lost its Sydney license before the venue even opened for business, but has been able to work to secure the license once again.