Dutch Government Provides Insight on New Self-Exclusion System

The Netherlands

The Netherlands is about to introduce a new self-exclusion system for players to be able to remove themselves from accessing online gambling services.

In most countries where gambling is legalized, there are self-exclusion tools that players can use to avoid having a gambling problem. Lists are offered at land-based and online sites where players can add their name and they will be denied services. In the Netherlands, the Dutch government recently outlined the details surrounding the Centraal Register Uitsluiting Kansspelen (Cruks) system. The new self-exclusion program will be in effect as soon as the new Remote Gambling Act comes into play.

What is Cruks?

Players can access the self-exclusion system known as Cruks via the DigiD system. This is an online ID option that allows residents in the Netherlands to have access services online as well as websites operated by the government.

Players can use their public service number, birthdate and surname to sign up. If a player is not from the Netherlands, they must use information from documents like a passport to be eligible to sign up. Players who do not have an online ID with DigiD can register with an employee of Kansspelautoriteit.

When registering at an online casino as a new player, or visiting a land-based casino, the public service number is needed. This creates a Cruks code. The cods is reviewed with codes of self-excluded players. If there is a match, then the player is not allowed to go inside the land-based casino or play online.

The operator must then keep the Cruks code on record but delete the public service number. If the same player tries to enter a brick and mortar facility or log online again, their Cruks code is checked and found on the list, which continues the exclusion process.

Cruks uses aggregated metrics so the program can be reviewed for success. The metrics do relate, however, to the number of queries and excluded players and does not include any data regarding the gaming habits of players.

Protecting Players

Right now, the program is in the review stage, as the Dutch government sent a draft to the European Commission for consideration. The government says that their rules fall in line with European laws and are non-discriminatory. The program is considered necessary by the government due to the need to assist problem gambling and is only as restrictive as it needs to be.

The government pointed out that the Cruks program uses technical specifications that are common in the gaming industry and within jurisdictions of Europe. The program uses open and internationally accepted standards when possible.

Once approved, Cruks will be live March 1, 2021. This is when the Netherlands Remote Gambling Act will go into effect. Originally, the law was supposed to start in July of this year, but it was pushed back to January back in November of last year. It was then delayed again due to the onset of the coronavirus.

Additional changes include information from the Kansspelautoriteit regarding one-off lottery regulations. At least 40% of the funds from such lotteries must now go to a cause in the public interest. The regulator is looking to enforce regulations on the lottery regarding these drawings to avoid any breaches of compliance regarding third party providers.

This change is a result of organizations or foundations outsourcing the lottery to third parties. The regulator was not reviewing the third parties and thus, was unable to tell if events were fair to players and if the third party providers were sending funds to a good cause like they are required to do.

Based on the new rules created, license holders will need to have an agreement in writing if they want to outsource operations to a third party group. The regulator reserves the right to take action if they so choose.

Associate Writer: Suzie has extensive experience writing on a number of different topics, but writing on slots remains her first love, and it really shows.